From within the hc1 CRM, if you click  and choose Online Help, you arrive here at the hc1 Online Help wiki. Welcome! This wiki is one of several resources you have for help with hc1:

  • Release notes: For screenshots, feature overviews, and explanations of the latest fixes, visit this page.
  • Step-by-step documentation:  To find a specific topic, type keywords in the search box in the upper right corner of your screen or
    browse through the help contents below. Because the wiki is in its own window, you can keep it open to refer to as you complete the steps. Some topics also have tip sheet PDFs you can print out to refer to as you work.
  • Video library: For a narrated, visual overview of common actions in hc1, watch the videos in the hc1 video library. Each video is about 2 minutes long. From hc1, click  and choose Video Tutorials or click here. The opening page of the Video Tutorials list appears in a new window. Click the video title that interests you. The video will start playing in a new page.
  • Training modules:  To access instructional slideshows and information that's specific to your company's hc1 environment, click  and choose hc1 Academy. Refer to the hc1 Academy page for more information.
  • Support contact at your company: Your primary contact is the person at your organization who answers hc1 questions or determines whether the questions warrant a call to hc1 Support. Click  to view your primary contact’s name, phone number, and email address. If hc1 has been set up to work with your company’s phone system, you can click your primary contact’s phone number to place a call to that person. If you click the email address, an email message addressed to that person opens in your default email program.
If you are a system administrator, refer to Set the Primary Support Contact for information on how to establish an in-house support person for your company.
  • hc1 Support: In order that we can better help you, please complete a Support Request form, which is available on the  menu as Submit a Help Request. Refer to Support Requests for further instructions. If you don't have access to this form, you can email hc1support@hc1.com or call (317) 200-3720. hc1 Support is available Monday through Friday from 8:00 am to 5:00 pm Eastern Standard Time. Support requests received after hours will be addressed the next business day. Based on the assigned priority level, support requests are given a specific response time.
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